Support
Tell us the phone number on the account and what went wrong, and we will come back to you.
On this page
Write to support@baidyaid.com.
We answer in English or Nepali, Sunday to Friday.
Quick answers
The sign-in code never arrived
The message can take a minute or two on a weak signal. Check that the number you typed is the one in the handset, wait for the timer, then ask for the code again. If several attempts fail, try again from somewhere with better reception, or write to us.
A report is not showing
Reports appear once the hospital or laboratory uploads them, which is when the result is ready rather than when the sample is taken. Check at the counter first that they have your correct number. If they say it was sent and you cannot see it, tell us the institution and the date.
A report is not mine
Write to us straight away with the report title and date. We will trace how it was matched and remove it. We treat this as a serious incident rather than an ordinary question.
I changed my phone number
The account follows the number, so a new number starts an empty record. Contact us before you give up the old number and we will move your reports across after checking who you are.
My name or date of birth is wrong
These cannot be edited in the app, because institutions match reports against them. Send us the correction and we will verify it before making the change.
I want my data deleted
See Delete your Baidya ID account. You do not need the app installed to ask.
I work at a hospital or lab
Onboarding, staff accounts and upload questions are covered on For hospitals and labs.